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POLICIES
Welcome to our Policies page. Here, you'll find important information about our booking procedures, fees, payment terms, and other guidelines. Our goal is to ensure clarity and transparency in our services, so please take a moment to review these policies to ensure a smooth and satisfactory experience with our cleaning services. If you have any questions or need further clarification, feel free to contact us.
Booking Policies
Standard Bookings:
Clients should book services at least 48 hours in advance via our website, Google, email, or phone. Bookings over $500 require a 25% deposit, and confirmations are sent via text or email. Special requests should be made 24 hours before the service and may incur additional costs. For questions or changes, contact us via text or phone at 440-534-3599.
Urgent Bookings (Airbnb/Vacational Rentals):
To maintain high service standards and accommodate clients efficiently, we have implemented an Urgent Booking Fee for cleaning services requested within 12 hours of the desired time. This fee is 25% of the cleaning cost, and may be higher during peak times like weekends and holidays. The fee is non-refundable and will be added to the total service cost on the invoice; to avoid this fee, we recommend scheduling services at least 48 hours in advance.
Payment Policies
Payments (Commercial & Residential Services):
We accept various payment methods including check, credit card, bank transfer, and other pre-approved methods to provide you with convenient payment options.
Payment is due upon receipt of the invoice. Late payments will incur a fee. This policy helps us maintain smooth operations and ensure timely compensation for our services.